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- Heuristic Evaluation
A fresh pair of expert eyes on your website or app.
The short version
You’ve looked at your site so many times you can’t see the problems anymore. Your customers can.
A heuristic evaluation is a fast, affordable way to find usability issues. Our UX specialists review your website or app against proven usability principles, flag what’s confusing or broken, and tell you exactly what to fix first.
What’s in the box
- A review against recognised usability heuristics (like Nielsen’s ten principles)
- Checks on navigation, content, forms, feedback, errors and consistency
- Accessibility spot-checks for contrast, keyboard use and labels
- Mobile and desktop review of your key user journeys
- Annotated screenshots showing each issue in context
- Severity ratings so you know what matters most
- Practical recommendations for every issue
- A walkthrough session with your team
Four steps, no surprises
Dig in
We agree the key journeys and user types to focus on.
Shape it
Our specialists review independently, then compare findings.
Make it
Issues are documented, rated and paired with fixes.
Keep it growing
A playback session, plus help designing or building the fixes.
Sound familiar?
You need quick, evidence-based insights before a redesign
Conversions have dropped and you want to know why
You’ve launched something new and want a sanity check
How long does it take?
Usually one to two weeks, depending on the size of your site or app.
Is this the same as user testing?
No. It’s an expert review. It’s faster and cheaper, and works well before or alongside user testing.
Will you fix the problems too?
We can. Many clients have us design and build the fixes straight after.
What do we receive?
A clear report with screenshots, severity ratings and recommendations, plus a walkthrough.
More from UX, Research & Online Essentials
Find out what’s tripping up your users.
One business day reply, with ideas and a fixed price in writing.
Ready when you are.
Tell us what you need and one of our team will come back within one business day with ideas, an approach and a fixed price in writing.
- Call us0411 388 659
- WhatsAppMessage us any time
- Emailinfo@tomatocrust.com
- HoursMon–Fri 9am–6pm · Sat 11am–5pm
Thanks – it’s on its way.
Someone who does the work will get back to you within one business day. Need us sooner? Call 0411 388 659.