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A helpful assistant that knows when to hand over.
The short version
A good chatbot doesn’t pretend to know everything. It answers common questions accurately from your own information, stays on topic and passes people to a real person when the question gets tricky.
We design and build assistants for your customers or your staff, with clear limits, trusted sources and a smooth handover, so they build trust instead of frustration.
What’s in the box
- Use-case design: what the assistant helps with and what it won’t do
- A review of the content it will draw on, with gaps flagged
- Answers grounded in your approved content, with sources shown
- A branded, mobile-friendly chat interface
- Secure login for account-specific or internal assistants
- Guardrails for tone, privacy and sensitive topics
- Handover to staff by form, email, phone or live chat
- Test questions run before launch and after every update
- Analytics on common and unanswered questions
- An ongoing care plan to keep content and answers current
Four steps, no surprises
Dig in
Define users, questions, sources and limits.
Shape it
Prototype with real questions and refine.
Make it
Build, connect your content and set up guardrails.
Keep it growing
Review conversations, update content and improve.
Sound familiar?
Your team answers the same questions over and over
Customers need help outside business hours
Staff struggle to find information in policies and manuals
Will it make things up?
We ground answers in your approved content and set it to say “I don’t know” and offer a next step rather than guess.
Can it replace our support team?
It handles common questions so your team can focus on complex ones. It isn’t a replacement for people.
Can we use it internally?
Yes – for HR, policies, IT help and more, with access controls.
How much upkeep does it need?
Regular content updates and conversation reviews. We offer care plans for this.
More from AI Services
Let’s build an assistant your customers trust.
One business day reply, with ideas and a fixed price in writing.
Ready when you are.
Tell us what you need and one of our team will come back within one business day with ideas, an approach and a fixed price in writing.
- Call us0411 388 659
- WhatsAppMessage us any time
- Emailinfo@tomatocrust.com
- HoursMon–Fri 9am–6pm · Sat 11am–5pm
Thanks – it’s on its way.
Someone who does the work will get back to you within one business day. Need us sooner? Call 0411 388 659.