A UX audit is a health check for your website or app. It looks at how easy your product is to use, where people get stuck and what’s stopping them from taking action.
What gets reviewed
- Navigation and structure – Can people find what they’re looking for?
- Content – Is it clear, useful and well organised?
- Calls to action – Are next steps obvious?
- Forms and checkout – Are they simple and error-tolerant?
- Mobile experience – Does it work well on small screens?
- Accessibility – Can everyone use it?
- Visual design – Does the design guide attention to the right things?
- Performance – Is it fast enough?
The evidence behind it
A good audit combines several sources:
- Expert review against proven usability principles
- Analytics showing where people drop off
- Heatmaps and session recordings showing behaviour
- User feedback from surveys, support tickets and reviews
- Quick user testing, where budget allows
What you receive
A clear report with issues, evidence, screenshots, severity ratings and practical recommendations, ranked so you know what to fix first.
When you need one
- Before a redesign, so you know what to change
- When conversions or enquiries drop
- After launching new features
- When customer complaints point to confusion
- When stakeholders disagree on what’s wrong
Audit to action
The best audits split findings into quick wins, medium-term improvements and larger projects. Many clients find that a handful of quick fixes deliver noticeable gains before any bigger redesign.
CTA: Find out what’s holding your website back. → Book a UX audit
Want help putting this into practice? Talk to the team or call 0411 388 659.